Policies at Giftedhands4ubyme

I created Giftedhands4ubyme with one goal in mind giving my customers a fair, rewarding and enjoyable shopping experience. I conduct business according to the same values, knowing that better service equals loyal customers. My store policies are detailed below, please have a look and contact us if you want to learn more!

If you've ordered a custom doll and request a cancellation/ refund within 24 hours, it will be granted. Once the 24 hours is up your order is now in the works of being made and there will be No refunds/ cancellations/ or changes made to order. I want you to be completely satisfied with your order, so feel free to contact me in letting me know how you would like your order. Once your order is in the process of being made, I  may not be able to accept any changes to the order. So please be clear as to what you would like at time order is placed. Please contact me at my email giftedhands4ubyme@gmail.com

Please understand, that because these are custom orders, they are NONREFUNDABLE.

Each item has a different turn around time. Each item is made by me and it does take time to make each individual item. Sometimes I may need to order some supplies and that will take time as well. Please allow up to 4-6 weeks for dolls to be made and shipped out. Once the item is shipped I am not responsible for the amount of time it takes to reach you.

 

If an item gets lost I recommend you call USPS and have your tracking available. Once I ship your package I am not responsible for lost or damage items. You can choose to pay extra for shipping insurance, such as having signature require for delivery.

RUSH ORDERS are nonrefundable, once order is placed I will begin to work on your order. Please read your emails, if under any circumstances there is a problem I will contact you there.   

All dolls , including custom orders comes with 2 year warrenty. Pictures must be sent by email showing condition of doll. Normal wear and tear will be considered. Not all damages to a doll can be fixed, for example doll was cut by scissors. Also, warrenty is null and void if doll is washed in the washing machine. ALL dolls are to be spot clean only! Customer is responsible for shipping cost. 

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